We explain who can submit a review, how we verify purchases, and when we grant a unique discount code.
Submitting a review is possible in accordance with the rules applicable in our store. However, a review discount is not automatic: it is granted exclusively to customers who meet all the conditions described in this policy.
1. Submitting Reviews
Product reviews can be submitted by customers logged into the store, and if the store provides such an option — also by guests. Reviews should relate to the reviewed product, comply with the law and the store's terms and conditions, and must not contain spam, advertising content, profanity, third-party personal data, or content infringing the rights of others.
The publication of a review may require moderation. Positive and critical reviews are treated equally; moderation serves to verify compliance with the rules, not to remove substantive criticism.
2. When We Send a Review Invitation
After purchasing a product, we may send a review invitation to the e-mail address associated with the order. The invitation is sent after a period specified in the store, once the order reaches a status qualifying it for a review request — for example, after payment confirmation and making the digital product available for download.
The message contains a unique, secure link directing to the product covered by the invitation. The link serves solely to confirm the connection between the review, the appropriate order, the customer, and the product.
3. Conditions for Granting a Discount Code
A unique discount code may be granted exclusively upon meeting all the following conditions cumulatively:
Upon meeting these conditions, the code is sent to the e-mail address of the customer who received the invitation. The code is assigned to this customer and cannot be used by any other person.
4. When the Discount Is Not Granted
- the review was submitted without an e-mail invitation with a unique link;
- the review was submitted by a person logged into a different account than the customer to whom the order belonged;
- the review concerns a product other than the one specified in the invitation;
- the purchase of the product by the review author has not been confirmed;
- the review has not been approved or violates the publication rules;
- the invitation link is invalid, altered, or has expired;
- the review was submitted by a guest, if the discount requires assignment to a customer account.
A person logged into a different account may still submit a review if they meet the general rules for publishing reviews. However, such a review does not result in granting a discount from an invitation intended for another customer.
5. Rules for Using the Code
Every granted discount code is subject to the following rules:
- Validity period: The code is valid for 30 days from the moment it is generated and sent to the customer's e-mail address.
- No stacking of promotions: The review discount code cannot be combined with other vouchers or discount codes in a single basket.
- Account assignment: The code is unique, single-use, and assigned to the account of the customer to whom it was granted. It cannot be transferred or used by another account.
After the expiry date (30 days), the code expires and cannot be restored. The value of the discount is communicated each time in the review invitation.
6. Transparency of the Review System
The system distinguishes between reviews submitted in connection with a confirmed purchase and reviews submitted without such a connection. Granting a discount does not affect the content of the review or the way it is moderated: positive and negative reviews are subject to the same rules.
If you have any doubts regarding reviews, invitations, or the discount code, please contact store support, providing the e-mail address used for the order and the order number.
For matters not covered by this policy, the main Store Terms and Conditions shall apply.