Quick PrestaShop Support & Fix – Diagnosis and Error Resolution
Has your store stopped working and customers can no longer place orders? A white screen, HTTP 500 error, blocked cart or failure after an update can cause immediate...
We move your shop data into a new, clean PrestaShop 9.x installation. Your current shop keeps running unchanged while the test environment is prepared.
Base price: 297 € excl. VAT for a migration from PrestaShop 1.7 or 8.x within the standard scope. Older versions, Multistore, and theme implementation with payment and shipping configuration are available as optional add-ons.
The standard migration preparation time is 5–7 business days from receiving complete access credentials and confirmation of the scope.
Information Parameters:
This is a data migration to a new PrestaShop 9.x installation, not an in-place upgrade of the live shop. We first prepare a separate test environment, import the agreed data, and provide it for review. We schedule the production switch only after your approval.
We transfer products, combinations, features, manufacturers, prices, specific prices, stock levels, images, categories, and product-to-category assignments.
We transfer customer accounts, addresses, groups, and order history with line items, statuses, and amounts.
We transfer languages, currencies, taxes, standard CMS pages, and metadata stored on products and categories.
We compare record counts and check a sample of products, prices, combinations, images, and translations. This is not a manual review of every product page.
For migrations from PrestaShop 1.7 or 8.x, we retain the mechanism that allows customers to log in using their existing passwords. For versions 1.3–1.6, this requires a separate assessment.
Where the source shop structure allows it, we retain product and category IDs and their standard SEO-friendly URLs. This does not include URLs generated by modules, filters, search, or pagination. If the URL structure needs to change, a 301 redirect map requires a separate SEO audit. We do not guarantee Google rankings or traffic.
All surcharges are separate and are added to the base price. All prices shown are excl. VAT.
| Service item | Option | Surcharge excl. VAT |
|---|---|---|
| Source version | PrestaShop 1.7 or 8.x | 0 € — base price |
| Source version | PrestaShop 1.3, 1.4, 1.5 or 1.6 | +297 € |
| Scope | Implementation of a supplied theme compatible with PrestaShop 9.x, plus payment and shipping configuration | +1 197 € |
| Shop structure | Multistore — up to 3 shops in one installation | +381 € |
Lead times start from receiving complete access credentials and confirmation of the data volume and scope. The time stated for the source-version option and the theme option is the total time for that option; it is not added to the base 5–7 days. Multistore extends the selected option by 3–5 business days. Waiting for client materials and the production switch date are agreed separately.
| Option | Approximate time |
|---|---|
| Migration from PrestaShop 1.7 or 8.x | 5–7 business days |
| Migration from an older 1.3–1.6 version | 8–12 business days |
| Theme implementation and configuration option | 10–15 business days |
| Multistore | +3–5 business days |
Limits apply to the entire installation and are checked after we receive access credentials. If any threshold is exceeded, we will provide an individual quote before work begins.
| Resource | Limit in the base price |
|---|---|
| Products | up to 15,000 |
| Combinations | up to 20,000 |
| Orders | up to 15,000 |
| Customers | up to 15,000 |
| Original product images | up to 15,000 |
| Languages | up to 3 |
| Shops | 1, or the Multistore variant: up to 3 |
Technical data is excluded from both the limits and the migration scope: sessions, cache, logs, PrestaShop statistics tables, and analytics data. In some shops, this data accounts for most of the database, but it is not needed for ongoing sales or order management. A fourth language and volumes above the limits are quoted separately.
We provide a 12-month warranty for the completed work within the agreed scope. The warranty covers the technical correctness of the migration. It does not cover subsequent changes made by the client or third parties, incompatible modules, or DNS and hosting configuration managed by the client.
Do you know the scope of your shop? If your shop falls within the service limits, select the options and proceed to order configuration.
Not sure about the scope? If you do not know the number of products, combinations, or images, or if you use custom modules, additional languages, or integrations, describe your shop. We will confirm the scope before you place an order.
Each module in our store contains information about compatibility with specific PrestaShop versions. Please check this information carefully before purchasing. If you are not sure, contact us.
The base price covers a source shop on PrestaShop 1.7 or 8.x and a data move into a new 9.x installation. Versions 1.3, 1.4, 1.5 and 1.6 are an optional surcharge. The target is not 8.x, and this is not an in-place upgrade.
The base price includes products, combinations, features, manufacturers, prices, stock, images, categories, customers, addresses, groups, order history, standard CMS pages and product or category metadata. Carts, coupons, reviews, the blog and module data are out of scope. Multistore is a separate option.
When the source shop structure allows it, we keep product and category IDs, their standard friendly URLs and the metadata stored on products and categories. A 301 redirect map is a separate audit. We do not guarantee rankings or Google traffic.
The base price covers up to 15,000 products, 20,000 combinations, 15,000 orders, 15,000 customers, 15,000 original product images and up to 3 languages. One shop; Multistore for up to 3 shops is optional. A fourth language and higher volumes are quoted individually.
No. Premium modules, custom modules, external integrations and their updates are out of scope. The same applies to reviews, the blog, attachments and other data stored by modules. Those items need a separate review and quote.
Yes. We prepare a separate PrestaShop 9.x test installation. The live shop is not upgraded in place during preparation. The go-live date is set only after the test review. If the hosting cannot run both environments at once, we say so before work starts.
For a PrestaShop 1.7 or 8.x source we keep the mechanism that lets customers sign in with their current passwords. Versions 1.3–1.6 need a separate check and are not covered by the same rule.
Yes. 297 € net is the migration from PrestaShop 1.7 or 8.x. A 1.3–1.6 source (+297 €), deployment of a supplied theme with payment and shipping setup (+1 197 €), and Multistore for up to 3 shops (+381 €) are separate surcharges added to the base price. All amounts are net, in euro.
The source-version time is a total: 5–7 business days for 1.7/8.x, or 8–12 days for 1.3–1.6. The theme and setup variant has its own total of 10–15 days and is not added on top of those ranges. Multistore adds 3–5 days to the selected variant. Waiting for materials and the go-live date are agreed separately. The clock starts when accesses are complete and the scope is confirmed.
We deploy a supplied theme that is compatible with PrestaShop 9.x and configure payment and shipping on compatible modules. We do not design, buy or rework the theme. Payments and carriers are out of scope without this variant. Stored payment methods and payment-provider tokens are not migrated.
After the test is accepted we agree a technical window and a way back to the previous shop if a critical test fails. In that window we run one differential sync of new orders, customers, stock and products created since the copy. DNS is changed after that.
No. We compare record counts and check a sample of products, prices, combinations, images and translations. We test sign-in, the cart and checkout. Payments, shipping and transactional emails are tested only when the selected variant includes them.
The completed work has a 12-month guarantee within the agreed scope. It covers the technical correctness of the migration. It does not cover later changes by the client or other people, incompatible modules, or DNS and hosting configuration on the client side.
2 other products in the same category:
Quick PrestaShop Support & Fix – Diagnosis and Error Resolution
Has your store stopped working and customers can no longer place orders? A white screen, HTTP 500 error, blocked cart or failure after an update can cause immediate...
Accessibility Compliance for PrestaShop – WCAG 2.1 AA Manual Service
Make your PrestaShop store compliant with the WCAG 2.1 AA standard and meet the legal requirements of digital accessibility. We provide a comprehensive service that...
Do you have ideas on how to improve this software? Share your suggestions for optimisation, new features, or bug reports – we’ll be happy to review them!