PrestaShop Malware Removal and Comprehensive Repair
We remove malware, verify configuration and restore your e-commerce business to full production readiness. Advanced support for server infrastructure.
Critical errors and security vulnerabilities
We resolve issues that prevent your store from operating at core and server level.
Malware and spam infections
We effectively neutralise malicious code injected into core files, templates or the database, and prevent spam being sent from your domain.
White Screen of Death (WSOD) and 500 errors
We diagnose critical PHP errors, module conflicts and server errors (Internal Server Error) that prevent the front office or back office from rendering.
Configuration and database issues
We verify the integrity of your database structure after server failures, incorrect updates or unsuccessful infrastructure migrations.
Threat removal procedure
A structured engineering process that eliminates the risk of recurrent infection.
Environment isolation and audit
We secure the current state of your files, create database dumps and scan the server to identify vulnerabilities and backdoors.
Technical decontamination
We remove infected structures, restore clean core source code and replace modules with secure instances from the repository.
Production-readiness validation
We perform configuration testing to ensure full architectural compatibility and correct transaction processing before making the store available again.
Technical SEO audit and verification
Marcin Starosta, our optimisation and technical SEO specialist, verifies the indexing structure to ensure the infection has left no traces, such as hidden links, that could threaten Google visibility.
12-month stability guarantee
Our work is not based on ad-hoc code patching. We implement comprehensive protection at server level, in `.htaccess` files and through directory permissions.
Thanks to our rigorous technical process, every full cleaning service is covered by a formal 12-month guarantee of the system’s operational stability.
Frequently Asked Questions
We know that in e-commerce time is money. After you report an issue via the contact form or Helpdesk, we first run an initial analysis (usually within 1–3 hours on business days) to assess the outage scope and present an action plan. Actual securing and cleanup work starts immediately after agreeing the details, accepting the quote, and providing complete server access. Customers with an active technical care agreement are handled in priority mode according to the agreed SLA.
The timeline is counted from the moment cooperation terms are formally agreed and access credentials are verified. The duration depends on infection complexity and the scale of damage. In most standard cases (over 80% of interventions) we restore store operations and remove malicious code within 24–48 business hours.
Yes — your data are 100% safe. Before any development work or server cleanup, we create a full independent backup of the database and store files on our secured server. All operations follow strict commercial confidentiality standards and GDPR requirements.
The process is clear and structured: 1. You submit a ticket describing the symptoms. 2. We analyze the case, verify feasibility and present terms plus pricing. 3. After your acceptance and providing access (FTP/SFTP/SSH, hosting panel and a PrestaShop admin account) we start work. If your server was locked by the hosting provider, once details are agreed we help with technical contact with the provider.
We do not stop at removing visible infection symptoms. Our process includes a detailed analysis of the attack vector (how the attacker entered the system), removal of hidden backdoors, patching module vulnerabilities, and server hardening. We provide a technical reliability warranty for the cleanup and security work performed.
Yes. After a full cleanup and closing security gaps, we prepare and submit an official review request in Google Search Console and antivirus databases. We help remove browser warnings (Chrome, Firefox, Edge) and restore Google Ads campaigns.
We are a specialized software house focused exclusively on the PrestaShop ecosystem for over 10 years. We combine deep development expertise with server-side capabilities. Unlike random freelancers, we do not rely on automatic plugins that can damage the database — every file and script is analyzed manually in a controlled environment.
The most common causes are: outdated modules with known vulnerabilities (e.g. SQL Injection, RCE), unofficial/unverified plugins, leaked access credentials from an infected employee computer, or incorrect PHP/server permission configuration.
Diagnosis and pricing are transparent. After an initial assessment of the problem scope, we present a dedicated scope of work and a fixed price for your approval. There are no hidden fees — you pay for solving the issue and restoring e-commerce operations.
After cleanup we deliver a full report with security recommendations (e.g. changing credentials, enabling two-factor authentication, removing unused modules). We also offer ongoing technical care and PrestaPremium service packages with file integrity monitoring and timely updates.
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